Which of the following is true about a broker's policy manual?

A broker's policy manual serves as a critical document that outlines the standards, procedures, and scope of services offered by the brokerage. Including a detailed scope of services within the manual is essential for establishing clear expectations among agents and clients about what services the brokerage provides. This part of the manual helps ensure that both the agents and their clients have a mutual understanding of the operations and responsibilities, leading to more effective communication and service delivery.

In the context of regulatory compliance, while having a broker’s policy manual may be encouraged or recommended, it is not universally mandated for all brokers to include every specific element, such as the approval from the Texas Real Estate Commission. Therefore, the inclusion of a scope of services is particularly important, as it helps structure the operations of the brokerage and complies with best practices in the industry, making the statement that it must be included in the manual true.