What role does TREC play in handling consumer complaints?

The correct choice highlights that TREC, or the Texas Real Estate Commission, plays a vital role in upholding the integrity of the real estate industry by evaluating and investigating complaints against licensed agents. This function is critical for protecting consumers and ensuring that real estate professionals adhere to the established standards of practice and conduct.

When a consumer raises a complaint regarding a real estate agent's conduct, TREC has the authority to assess the situation, examine evidence, and determine whether any violations of the law or commission rules occurred. This investigatory process is essential to maintain trust in the industry and to ensure that agents are held accountable for their actions, ultimately serving to enhance overall consumer protection within real estate transactions.

In contrast, the other choices do not accurately reflect TREC's role. TREC does not provide legal services to consumers, nor does it determine property prices based on complaints. While TREC may offer training and guidance for agents, it is primarily focused on regulatory practices rather than using consumer feedback directly to shape training programs.