What is the status of the broker when the buyer is a customer?

When the buyer is classified as a customer, the broker has no fiduciary duty to the buyer. In real estate transactions, a fiduciary relationship arises when the broker represents the interests of a client, which typically means there is a signed agency agreement in place. However, if the buyer is merely a customer, this indicates that there is no formal agency agreement, and as such, the broker does not owe the buyer the same level of loyalty, confidentiality, or care that they would owe to a client. In this context, the broker's role is limited to providing general information and facilitating the transaction without any obligation to prioritize the buyer's interests over those of the seller.